DATELINE HUNTINGTON, NY "Mary, I've got to tell you. It was a scary, big sore. I had no idea."

Susan was speaking with her best friend Mary after visiting her mother in the ER. Her mother had just been admitted. For the past six weeks, she had been a resident of Island Comforts Nursing Home.

Island Comforts is where Teresa Abbiati had told the family she always planned to go -- when the time came. Her late sister had been there. Island Comforts had a lovely rose garden, just like the one that Teresa had nurtured for years in her own Huntington garden.

So discovering a massive bedsore on her mother shocked Susan -- to say the least. There was something very wrong going on at Island Comforts.

"To start with," Susan explained, "the staff was supposed to be turning and repositioning Mom every two hours. That was part of the plan for her care."

"And?"

"Well, I never saw anyone doing that on the weekends. And when I visited there a couple weeks ago, Mom was complaining about a sore on her hip. The staff told me not to worry, that it was due to arthritis, which made sense at the time.

"Plus, Mom always seem to be covered in blankets. And now that I think of it, the staff wouldn't let us stay in the room while she was being changed.

"When the hospital admitted her with an infected bedsore, they asked me, 'Did you know about this?' -- I felt terrible."

"You shouldn't blame yourself," Mary offered.

Susan responded immediately. "Well, I'm going to do something now. Nobody in that facility should have to go through this."